Videos may not play properly due to browser or caching issues, browser extensions, and more.
To troubleshoot videos that are not playing properly:
Clear your browser's cache. Here are a few commonly used browsers and their support guides on how to clear their browser cache:
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- Using Google Chrome? Read Google's Support Guide on Clearing Cache and Cookies.
- Using Safari? Read Apple's Support Guide on Removing Stored Cookies and Data.
- Using Firefox? Read Mozilla's Support Guide to delete browsing, search, and download history.
Our videos tend to have 99.99% - 100% uptime
Try playing your video in a private browsing window. Here are a few commonly used browsers and their support guides on how to open private browsing windows:
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- Using Google Chrome? Read Google's Support Guide to open a New Incognito Window.
- Using Safari? Read Apple's Support Guide to open a Private Browsing Window.
- Using Firefox? Read Mozilla's Support Guide to open a new Private Window.
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Are you using an outdated operating system on Mac? Operating systems that are more than a few years old could cause issues.